Basic Policy on Customer Harassment
We are committed to creating an environment where players can enjoy our games with peace of mind. Concurrently, we place the utmost importance on maintaining a safe and healthy working environment, both physically and mentally, for our employees and everyone involved in our business operations (including contractors and temporary staff; hereinafter referred to as "Employees").
Based on this principle, we define the following acts as customer harassment and will take a firm stance against them.
Definition of Customer Harassment
Customer harassment is defined as any speech or behavior by players or other individuals associated with our business (including prospective users of our services, business partners, and family members of players; hereinafter referred to as "Customers") that exceeds socially accepted norms in light of the nature of the work and other circumstances, thereby harming the working environment of our Employees.
Please note that not all opinions, requests, or complaints from Customers fall under this definition. Inquiries and expressions made within socially accepted boundaries are legitimate and do not constitute customer harassment. We will continue to sincerely welcome and listen to your candid feedback.
Examples of Applicable Acts
This policy applies to the following acts, whether they occur at our customer support desk, on our official social media accounts, at events, or in relation to any other of our business activities:
- Assault, injury, or other acts involving physical harm
- Intimidation, coercion, or acts involving psychological harm
- Discriminatory remarks, sexual harassment, or any other behavior that violates the dignity of our Employees
- Intimidating behavior, abusive language, or personal attacks
- Excessive demands that are socially unacceptable (e.g., demanding baseless compensation contrary to our Terms of Service, forcing specification changes, or demanding a response or apology from a specific representative)
- Spreading false information, identifying or exposing the personal name, appearance, or private life of an Employee, and using such actions to extort demands
- Persistent contact aimed at obstructing business operations (e.g., repeatedly sending the exact same message, restraining an Employee for an extended period)
- Stalking, ambushing, or other similar acts directed at our Employees
- Any other acts that we deem to be highly malicious from the perspective of protecting our Employees
Response Policy
If we determine that an act constitutes customer harassment, we may take the following actions based on this policy and our Terms of Service, taking into consideration the content, nature, and background of the act in question:
- Suspension of service provision and customer support
- Restriction, suspension, or other measures regarding game accounts based on our Terms of Service
- Consultation with, information disclosure to, and legal action alongside external professional entities such as the police and legal counsel
While valuing the voices of our players, we will respond in accordance with this policy to maintain a safe and secure gaming environment and support system for everyone.
Date of Enactment: October 1, 2026